ALL REQUESTS ARE PROCESSED IN THE ORDER IN WHICH THEY WERE RECEIVED. WE THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING. INQUIRIES AND REQUESTS ARE ONLY PROCESSED DURING BOOKING HOURS, MONDAY THROUGH FRIDAY, 9A – 5P, HST.
SOMETHING TO KEEP IN MIND: The more specific the request (time sensitive, multiple days, continuity of care, age of caregiver, specialty care, etc), the more limited our availability, which is limited to the quantity of excellent providers on island. We will not compromise the quality of care, in order to accommodate more business. We do suggest at least 48/+ hours for a single request.
POLICIES
Our services are executed with the utmost professionalism. Caregivers arrive on time and prepared! Each of the ladies holds a dynamic schedule and lifestyle. In respect to booking your caregiver, it is important to honor the time they commit to your families. Please see our policies regarding changes, cancellations or reduction in booked service hours.
STRICT Change x Cancellation Policy
We welcome scheduling additional times and bookings directly with your sitter, contingent upon their availability. To cancel, change or reduce hours of individual services booked, we implement a strict 24 hour notice (within business hours of 9am to 5pm Hawaii time) or payments are due in full. For a reduction of services where 3/+ bookings are reserved, there is a required two week notice or payments will be due for 1/2 of the changed/cancelled hours; for notice within one week, payments are due for the full change/cancelled hours.
Holiday Change x Cancellations
Holiday bookings of 3/+, we do require notice outside of three weeks to the start of your reservation, or payments are due for 1/2 of the change/cancelled hours; for notice within 10 days, payments are due for the full change/cancelled hours. For individual Holiday bookings, one week’s notice or payments are due in full. Please see a schedule of our Holidays here.
Additional Care Policy
Though they are amazing providers, talented, warm and engaging, the caregivers are not contracted as nurses or specialists. They cannot be responsible for sick and/or contagious children and we must be notified outside of the corresponding cancellation window to avoid charges. If your child presents as requiring more care/comfort than disclosed, you will be billed the entire sit and must return ASAP. If sitter must stay with child, due to circumstances prohibiting your return, their rate is automatically DOUBLE.